We Who Must Be Named (with care)
Names have power. Names have magic in them. Names wrap up all our expectations and emotional baggage into a neatly labelled parcel, whether we like it or not. Think carefully before you apply a label your customers…
Names have power. Names have magic in them. Names wrap up all our expectations and emotional baggage into a neatly labelled parcel, whether we like it or not. Think carefully before you apply a label your customers…
The customer is always the customer – but what if we suspect he or she is trying it on? Here are five ways you might spot those Opportunist Complainers.
As some of you will know, I’ve had a busy March and April completing the sale of one house, purchasing another, packing, moving and getting unpacked at the other end. After 21 years in our last home you can possibly …
“Everything is awesome, everything is cool when you’re part of a team Everything is awesome, living our dream…” The Lego Movie has been offering much delight in our household over these dark winter days, particularly the cringingly awful song ‘Everything …
Here we are at the start of another new year. I’m guessing your Inbox and social media feeds have, like mine, been full of advice about New Year’s Resolutions and creating a brand new you? Good luck with that – …
What a terrific response to our Advent Offer #1! There’s still time to take part – you have until midnight on Thursday 18 December to join in. But if you’re ready for more, here’s #2… Santa’s Mini Workshop! Well, not …
You said, we listened! Welcome to the refocused, refreshed Winnthinking People Development, spruced up and pumped up, ready to bring the very best in training and coaching to your organisation! What’s different? This year we’ve talked to our customers, reviewed …
I’ve worked with some interesting organisations recently, some of which are really not part of the traditional market for ‘customer service training’. And it’s brought about some fascinating conversations. Take, for example, the secondary school where I was asked to …
I just rattled off a friendly email to a fellow coach, and as I’m a bit of a fusspot about grammar, spelling etc., I naturally proofread it before hitting ‘send’. Imagine my dismay when I counted – in a very …
How does coaching fit in to the development strategy in your organisation? Perceptions of coaching (and coaches) vary greatly, and that’s hardly surprising. There are some excellent professional bodies out there laying down rigorous standards and CPD (continuous professional development) …