Client Stories


“We’re all stories, in the end.”

Our clients are truly diverse, and have included major players in social housing, financial services, local government, manufacturing, entertainment, the care sector, media, technology, aviation, logistics, education, communications, hospitality and more.

Increasingly we’re also being approached by local SMEs and start-ups, all looking for someone credible, approachable and creative to help them grow their business success.

Here’s some of what they have to say.


Braintree Mencap Society recognised that the four area clubs needed to coordinate better. They knew improved communication would save time and effort for everyone, but didn’t want their volunteers giving up any more personal time to attend formal training. So they asked Rebecca to design a fun, creative, fully inclusive day .


Rebecca has worked with TTNC’s new joiners to set the expectations for their customer conversations. Through informal discussion, call listening and coaching, the customer service team have gained confidence, skills and a style that wins them significant business growth and a consistent five-star showing on Trustpilot.

Pozitive Energy

Rebecca continues to partner with Pozitive Energy regularly, supporting new joiners and helping established team members in the UK and India to continuously raise their game and expand their skills. At the heart of all Pozitive Energy’s customer conversations is a knowledgeable, friendly voice, absolute professionalism and one-call resolution.