Bringing out the best in your business one individual at a time.
Rebecca is an Associate Certified Coach (ICF-credentialled, trained to postgraduate level) and an experienced workshop facilitator. She helps customer service professionals and managers grow their skills and confidence in the ways they work with others.
Rebecca founded Winnthinking People Development in 2011 following many years as a learning and development professional, both in-house and in external consultancy.
Before moving wholly into people development in 2001, Rebecca spent a long time ‘at the sharp end’, dealing directly with customers (including angry, complaining ones) and as a people manager.
That’s important, because it gave her an insider’s understanding of the pressures experienced by people within customer facing roles. She also appreciates the vital contribution played by those behind the scenes. Great customer care begins at the top and moves right down through the whole organisation.
Rebecca was invited to be a Chair of Judges at the UK Complaint Handling Awards in 2018 in recognition of her work supporting professionals in this challenging specialism. She has been delighted to return to the judging panel every year since.
Thank you for pulling together our whole-team training day last week, Rebecca. We all benefited from the opportunity to get together and review how we deliver the Firstsite Experience to our visitors and everyone said how much they’d got out of it. You paid attention to what we said we wanted and turned it into a great event. Thank you.