Pozitive Energy’s Client Story

The sustainable energy expert growing exceptional B2B customer relationships.

Pozitive Energy burst onto the B2B green energy market in 2016 determined to offer something different. Recognising the growing desire of UK businesses to move towards sustainable energy, the founders used their years of industry experience to design the company from the ground up. Alongside their innovative approach to energy brokering, IT software and strategy, they’ve placed openness and high-quality customer care at the heart of their story from the get-go.

Through a recommendation, Rebecca became involved with Pozitive Energy in its first months of trading, when the company took on its first two Customer Care team members in the UK. She has worked with the expanding team ever since, both here in the UK and via online conferencing with the technical team in India. At the heart of all Pozitive Energy’s customer conversations is a knowledgeable, friendly voice, absolute professionalism and one-call resolution.

In the early days Rebecca also pulled together a complete induction programme, helping new colleagues make sense of a complex and jargon-heavy sector.

Rebecca continues to partner with Pozitive Energy regularly, supporting new joiners and helping established team members in the UK and India to continuously raise their game and expand their skills.

Here’s Chloe Crudgington, Customer Care Manager:

“Rebecca is amazing to work with. She has the skill of making people feel comfortable around her whilst keeping things focused and professional. All members of staff who trained with her have found what they learned incredibly helpful to take into their roles. We see them using these techniques regularly and are so pleased with the outcomes from Rebecca’s influence.”

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I have found the coaching experience brilliant! … I have learned the importance of self-belief and also of thinking all around an issue rather than just what might have always worked or failed before. The ability to develop this approach and share with others has been so beneficial that I would recommend it to anyone.

Operational Service Manager, Essex County Council